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Brown’s at Park Farm aim to give you a superb shopping experience. Please ensure that you have read the following terms and conditions carefully before using our shop; they set out what you can expect from us and the terms on which you agree to be bound as and when you place your order.

1. BECOMING A CUSTOMER

1.1 To place an order with us, you must be over 18 years of age, require delivery in our area and have a credit or debit card acceptable to us in your name.

1.2 We reserve the right to decline any order or to suspend your Account with us at our discretion.

1.3 Our Terms and Conditions will apply when you place your order.

2. YOUR ACCOUNT

2.1 If you wish, you may set up an online account with us to make each visit to our website easier. If you do this, you will be given a user name and a password to use each time you place an order with us.

2.2 You are responsible for all activity on your account. You should ensure that your username and password are known only to you and that access to your computer is restricted to prevent any unauthorised use of your account. You must inform us immediately if you believe your password has become known to anybody else or has been or may be used in an unauthorised manner.

2.3 Please ensure that the information you provide us with is correct and up to date and notify us as soon as possible of any changes.

2.4 Please ensure that you have read our statement on our privacy policy.

3. CONTRACT

3.1 This website is operated by Brown’s at Park Farm. Once you have placed an order on the website we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price and collection details. This is not an acceptance by us. A legally binding contract will only arise once we have completed your order.

3.2 If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then the onus is on you to contact us to amend your details and we can not be held responsible for the entering of incorrect information or your email service provider spam filtration.

4. AMENDING OR CANCELLING THE CONTRACT

4.1 The confirmation email we send will set out the latest time that you may amend or cancel your order, being 72 hours prior to the date of your collection (the “cut-off time”). Please note that during our festive despatch period (1st December- 31st December each year) (the “festive cut off time”) you must provide us with 7 days notice prior to collection to amend or cancel your order.

4.2 Should you wish to cancel your order after the cut off time or after the festive cut off time but prior to collection, we may charge you in full for an amount equal to the value or your order.

4.3 Any cancellation must be sent to us by email to info@brownsatparkfarm.co.uk within the cut-off time or festive cut off time.

4.4 Where you order goods that are unavailable for any reason, we shall notify you and we will either provide a replacement product with your order, or organise a full refund or a voucher within two working days.

5. PRICE

5.1 The price of the goods will be as quoted on the website at the time you confirm your order by clicking “Checkout” and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 5.2 and 6 below, delivery.

5.2 If you amend your order prior to the cut off time to increase the quantity of items already ordered, the price charged for the additional items will be the price quoted at the time you made the original order. If, however, you are adding new items to your order, the price charged will be the price quoted at the time you amend the order.

5.3 We will debit the total cost of your order, from your debit or credit card at the time you place your order.

6. IF YOU ARE DISSATISFIED

6.1 We are committed to offering you the very best service and the very best produce and we guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon collection and, in the event that you are dissatisfied in any way with either our service or the quality of the goods, let us know promptly in writing via the feedback form in the Contact Us section of the website.

6.2 Complaints in respect of service will be reviewed by our customer services team and we promise to respond to you within 1 working day whenever possible.

6.3 Complaints in respect of the quality of the goods you receive will be forwarded to our Developmental Chef for review. Please therefore retain produce for review, and we promise to respond to you within 1 working day whenever possible with our findings.

7. WHAT WE WILL NOT BE LIABLE FOR

7.1 We will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.

7.2 Nothing in this Agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.

7.3 Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.

7.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, distribution or reselling the goods as part of a business.

7.5 Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed. Whole products such as turkeys, geese, rabbits, suckling pigs, and game birds etc may not always meet the exact criteria within our store. We will not except liability for under or over weight products, the published price is the unit price. We will however always endeavour to meet weight expectations.

7.6 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.

8. GENERAL

8.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future.

8.2 We shall not be liable for delays or failures to perform our obligations if that delay of failure arises from events beyond our reasonable control.

8.3 We reserve the right to change our website, policies and terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase.

8.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for any inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website.

8.5 This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.

9. SPECIAL BESPOKE BUTCHERY REQUESTS FOR OUR BUTCHER

9.1 We aim to offer a bespoke butchery service to our customers. Subject to the complexity of the request Brown’s at Park Farm reserve the right to charge a £10 bespoke butchery charge for bespoke butchery request.

9.2 If a specific request incurs such a fee we will notify the customer in advance to advise.

9.3 Unfortunately, during busy periods, including Christmas, we are unable to take special requests on products due to high volumes.

10. VOUCHERS & PROMOTIONAL CODES

10.1 Promotional codes entitle you, at the time of ordering, to a saving equivalent to the discount advertised at the time.

10.2 Brown’s at Park Farm reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed.

10.3 Promotional codes cannot be used in conjunction with any other offers or promotions.

10.4 Some offers are not valid on sale items or other discounted products.

10.5 Promotional codes have no monetary value and cannot be exchanged for cash.

10.6 Brown’s at Park Farm are not responsible and have no obligation to honour any promotional voucher code which is obtained via a third party source such as a Voucher Code website if the code is not valid.

11. WEIGHTS OF PRODUCTS

11.1 Some product weights may vary slightly at time of products being supplied. Any changes to weights will be clearly communicated to the customer.

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